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MIDTERM EXAMINATION
ENG301- Business
Communication (Session - 3)
Ref No:
Time: 60 min
Marks: 38
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Question No: 1 ( Marks: 1 ) - Please choose one
AIDA plan stands for:
► Attention,
Interest, Desire, Action
► Authority, Interest, Disclose,
Accuracy
► Accuracy, Internal, Diction, Attention
► Action, Interest, Desire, Authority
Question No: 2 ( Marks: 1 ) - Please choose one
This
format is considered to be the most modern. All essential parts in this form
are started from the left-hand margin. Open punctuation should be used in this
form. This form saves time more than any other form.
Match
the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management
Society)
Question No: 3 ( Marks: 1 ) - Please choose one
Before
writing a message, which of the following steps are necessary for effective
communication?
► Define the purpose of the message.
► Analyze your audience – readers or
listeners, outline – organize – your message.
► Choose the ideas to include, collect
all the facts to back up these ideas.
► All of the above
Question No: 4 ( Marks: 1 ) - Please choose one
In
order to understand verbal and nonverbal communication which of the following
things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the
above
Question No: 5 ( Marks: 1 ) - Please choose one
It
refers to the behavioral characteristic, typical of a group, it can be defined
as all the ways of life including arts, beliefs and institutions of a
population that are passed down from generation to generation.
Match this statement with one of the following
concepts:
► Culture
► Communication
► Social lag
► Norms
Question No: 6 ( Marks: 1 ) -
Please choose one
They
maintain friendly, pleasant relations with you, regardless, whether you agree
with them or not. Good communicators command your respond and goodwill. You are
willing to work with them again, despite their differences.
Match
the above statement with one of the followings:
► Precision
► Credibility
► Control
► Congeniality
Question No: 7 ( Marks: 1 ) - Please choose one
Intensity
(loud/soft); pitch height (high/low) represent which one of the followings:
► Vocal characterizers
► Vocal
Qualifiers
► Vocal Segregates
► Vocal barriers
Question No: 8 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which
theory of communication?
►
Social environment theory
► General
theory
► Rhetorical theory
► Electronic theory
Question No: 9 ( Marks: 1 ) - Please choose one
Which
one of the subjects is not the part of communication?
► Semantics (the study of word choice)
► Linguistics (the study of language)
► Rhetoric (the study of writing and
speaking effectively)
► Geology
Question No: 10 ( Marks: 1 ) - Please choose one
Selecting
some details and omitting others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
Question No: 11 ( Marks: 1 ) - Please choose one
What
is the main idea that you wish to communicate?
► Message
► Medium
►
Context
►
Feedback
Question No: 12 ( Marks: 1 ) - Please choose one
While
sending the message, you are__________
► decoder
► encoder
► decoder and encoder
► initiater
Question No: 13 ( Marks: 1 ) - Please choose one
Recommendation
letter provides:
► Suggestion
►
Information
►
Advice
►
Material information
Question No: 14 ( Marks: 1 ) - Please choose one
When
the company thinks your audience will be interested in what you have to say or
willing to cooperate, it usually opts for:
► Indirect approach
► Direct approach
►
Neutral approach
► Modern approach
Question No: 15 ( Marks: 1 ) - Please choose one
Demographic
changes have something to do with:
►
Population
► Culture
► Environment
► Situation
Question No: 16 ( Marks: 1 ) - Please choose one
Memo
is the short form of:
► Mamorandum
► Memory
► Memorial
► Momentom
Question No: 17 ( Marks: 2 )
Write
a note on beginnings & endings in a letter.
Ans:
When
you begin your message make whether your reader will respond favorably or
unfavorably to the message. Keep main idea or good-news in the beginning. The
opening must be impressive in a way that it captures the attention of the
reader. So always choose appropriate openings that suit the purpose of your message.
An
effective ending will motivate the reader to act as requested. If no direct
request is required, leave the reader with some expression of regard,
assurance, appreciation or willingness to help. Always remember that closings
should be strong, clear and polite. They should leave a sense of closure and
goodwill with the receiver.
Question No: 18 ( Marks: 2 )
Explain
the term artifacts.
Ans:
These are objects used to convey nonverbal
messages about self-concept, image, mood, feeling or style. Eg. lipstick,
clothes, perfumes, glasses and hair pieces refelect the style or mood of the
user.
Question No: 19 ( Marks: 3 )
Make
each of the following requests complete and concrete:
1. The coat you had in your window last Thursday is
exactly the style I would like to have. Please send it to me on my credit card
account.
2. I am interested in the portable TV you advertised in
yesterday’s newspaper. Will you please tell me more about it? (The firm
advertised one TV set in the city’s morning paper and a different set in the
evening paper).
Ans:
1)
Dear Sir,
I like the coat which is in
beautifying your last window last Thursday, I like that coat and want to make
my dress. I will pay the amount through credit card.
2.
I have seen the advertisement
yesterday in daily XYZ about the portable T.V
I want to know further
details and technical specification, once it will meet my requirement I will
definitely will not wait to keep away that portable T.V
Question No: 20 ( Marks: 5 )
What
is the role of time, space and silence
in effective communication?
Time
In effective communication
time is very important it reflects the habits of different cultures as well eg.
Persons in Latin America and the Middle East treat time more casually then do Americans,
prefer promptness. Germans are considered time precise. In Latin American and
in Buddhist cultures you may wait an hour; just reflecting a different concept
of time; arriving late is a social accepted custom. Every nation have different
concept of time.
Perceptions of time
- Is the concept of time
considered linear or circular?
- What impact will time
have upon business decisions?
- Is time considered
valuable or an intangible asset?
Space
Space is also very
important every nation use to keep space with varying length how do you react
in Saudi Arabia
How would you react hanging
onto the outside of a bus in Pakistan
Silence
Silence is also used as feed
back, although it is not much effective but it is gives feed back to sender.
All these factors countable
in effective communication.
Question No: 21 ( Marks: 10 )
What
type of barriers in communication will be faced by a foreigner in a country he
visited for the first time and how he will be able to overcome them?
Ans:
Generally, foreigner will
face two types of barriers and a in a country who is visiting first time will
face them.
. Semantic Barriers
-
Conversation mean
. Physical Barriers
- Psychological barriers
- Emotional barriers
- Perceptual barriers
- Barriers involving values
attitudes etc
Semantic Barrier
These
are the symbols the sender uses to communicate messages both sender and
receiver must have same meaning of the message sent otherwise reciver will
translate the message in different mean
Problem in Conventions of Meaning
Denotation
A denotation is usually the
dictionary definition of a word. Denotative meanings name objects, people or
events without indicating positive or negative qualities. Such words as car,
desk, book, house, and water convey denotative meanings. The receiver has a
similar understanding of the thing in which the word is
used.
Connotation
A connotation is an
implication of a word or a suggestion separate from the usual definition. Some
words have connotative meanings, that is, qualitative judgments and personal
reactions. The word man is denotative, father, prophet, brother are
connotative. Some words have positive connotations in some contexts and
negative meanings in others. For example, slim girl and slim chances.
Physical Barriers
Communication does not
consist of words alone. Another set of barriers is caused by your own physical
appearance, your audience, or the context of the document or the presentation.
Your ideas, however good and however skillfully imparted, are at the mercy of
various potential physical barriers.
For Speaking
Mumbling, not enunciating,
speaking too quickly, noises become of hissing ventilation, blowing air
conditioning, ringing telephones, slamming doors etc.
Psychological Barriers
Because of the changing
world, everyone has his own concept of reality. Also, human beings, sensory
perceptions – touch, sight, hearing, smell, and taste are limited, and each
person’s mental filter is unique. In our daily interaction with others, we make
various abstractions, inferences and evaluations of the world
around us.
Emotional Barriers
One possible psychological
block is emotional, you may be emotionally block is you are announcing a new
policy you may become popular or unpopular
Perception of Reality
The perceptual problem is
that people think differently. Selecting some details and omitting others is a
process called abstracting. On many occasions abstracting is necessary.
However, he should be cautious about “slanted” statements. Differences in
abstracting take place not only when persons describe events but also when they
describe people and objects. Slanting is unfair in factual reporting. When
presenting some particular facts, you include your own biased ideas into it,
you make slanting statement. Try not to let personal preferences affect your factual
reporting of information.
Perception of Reality
Conclusions made by
reasoning from evidence are called inferences. We make assumptions and draw
conclusions even though we are not able to immediately verify the evidence.
Some inferences are both necessary and desirable; others are risky, even
dangerous.
Necessary Inferences
It is general expectation
that when we reach a foreign country, we are sure that we will be treated
politely.
When we post a letter, we
infer that it will reach its destination. Conclusions we make about things we
have not observed directly can often be against our wishes.
Barriers Involving Values, Attitudes etc.
Both personality and
attitude are complex cognitive process. Personality usually is thought of as
the whole person whereas attitude may makeup the personality. The term attitude
describes people and explains their behavior. More precisely an attitude can be
defined as a persistent tendency to feel and behave in a particular way towards
some object.
Eg. Some people does not
like night shift, so there attitude is negative towards his work assign.
A receiver’s attitude
toward a message can determine whether it is accepted or rejected. The
effectiveness is influenced also by the values, attitudes, and opinions of the
communicators. People react favorably when they receive agreeable message.
Receivers’ views of the information will affect their response. This response
could be what the sender desires or just the opposite.
Occasionally people react
according to their attitudes toward a situation rather than to the facts.
Closed Mind
There are people having
rigid views on certain topics. They maintain their rigid views regardless of
the circumstances. Such a closed minded person is very difficult to communicate
to.
Sender’s Credibility
Other factors effecting
attitudes, opinions and responses
They are following
Environmental stresses,
Personal problems, Sensitivity
Each and every factor is
considerable.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business
Communication (Session - 1)
Time: 60 min
Marks: 38
Question No: 1
( Marks: 1 ) - Please choose
one
Before
writing a message, which of the following steps are necessary for effective
communication?
► Define the purpose of the
message.
► Analyze your audience – readers or
listeners, outline – organize – your message.
► Choose the ideas to include, collect
all the facts to back up these ideas.
►
All of the above
Question No: 2 ( Marks: 1 ) - Please choose one
In
order to understand verbal and nonverbal communication which of the following
things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the
above
Question No: 3 ( Marks: 1 ) - Please choose one
Which one is the aspect of life styles of the country?
► Position of the family
►
Social and economic levels
► Business hours
► All the above
Question No: 4 ( Marks: 1 ) - Please choose one
It
is that part of language associated with but not involving the word system. It
consists of the voice qualities and vocalizations that affect how something is
said rather than what is said.
Select one which is true from the
followings.
► Kinesics behaviour
►
Paralanguage
► Proximity
► Artifacts
Question No: 5 ( Marks: 1 ) - Please choose one
Which
one is not the component of communication process from the followings?
►
Sender/encoder,
►
Message, medium,
► Receiver/decoder, feedbacks.
►
Audio-visual and technological
Question No: 6 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which
theory of communication?
► Social environment theory
► General
theory
► Rhetorical theory
► Electronic
theory
Question No: 7 ( Marks: 1 ) - Please choose one
A
formal style is characterized by more------------ sentences.
► simple
►
complex
► easy
► short
Question No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral
and written communication
►
Written and non verbal communication
►
Oral and verbal communication
►
Effective business communication
Question No: 9 ( Marks: 1 ) - Please choose one
In which communication
expressions are not encoded in words?
►
Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 10 ( Marks: 1 ) - Please choose one
An effective way of maintaining
communication with employees is to monitor:
► Feedback
► Behaviour
► Environment
of the company
► Situation
Question No: 11 ( Marks: 1 ) - Please choose one
---------------- type of flow takes place between peers in
organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question No: 12 ( Marks: 1 ) - Please choose one
In
refusal letter, at which place do we give explanation of the refusal?
► Beginning
► Middle
► End
► Between beginning and middle
Question No: 13 ( Marks: 1 ) - Please choose one
-----------allows several people to use software at the same
time to create documents, keep track of projects.
► Software
► Groupware
► E-mail
► Network
Question No: 14 ( Marks: 1 ) - Please choose one
A person should follow
which one of the the following characteristics while writing an email?
►
Concise, clear and polite
► Verbose, rude and harsh
►
Impolite and having negative tone
►
Moderate
Question No: 15 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no
punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 16 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper with the name and
address of a person or organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question No: 17 ( Marks: 2 )
Which points should be kept in mind while writing get-well
wishes and sympathy letters.
Question No: 18 ( Marks: 2 )
Redraft the message for clarity
The identification and classification of
the various histological types of lymphomas are vital steps toward the
introduction of new therapies and the reduction of mortality.
Question No: 19 ( Marks: 3 )
What
is buffer?
Question No: 20 ( Marks: 5 )
Individual
culutral variables are very important to understand interculutral
communication, discuss with three individual cultural variables.
Question No: 21 ( Marks: 10 )
Expalin the term culture and point out the main aspects of
intercultural model.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business
Communication (Session - 2)
Question No: 1 ( Marks: 1 ) - Please choose one
Which
one of the followings is not aspect of the AIDA plan?
► Attention
►
Interest
► Desire and action
►
Skill
Question No: 2 ( Marks: 1 ) - Please choose one
It
has been in use since 1950. It uses full–block form and open punctuation. No
salutation or complimentary close is used. Reader’s name, is used in the first
and last sentences. Subject and writer’s name are typed in capitals.
Match
the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS
(Administrative Management Society)
Question No: 3 ( Marks: 1 ) - Please choose one
It
does not mean that the use of old-fashioned expressions such as ‘your kind
enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern
for others. It is a quality that enables a request to be refused without
killing all hope of future business.
Match this statement with one of the following
principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 4 ( Marks: 1 ) - Please choose one
Which
one of the followings is not the purpose of communication?
► To initiate some action
►
To impart information, ideas, attitudes, beliefs or feelings.
►
To establish, acknowledge or
maintain links or relations with other people.
► To make the people fool and sell your products.
Question No: 5 ( Marks: 1 ) - Please choose one
Globalization
means that for a Company to survive, it must establish markets not only in its
own country but also in--------------------.
► two countries
► six countries
► many
countries
► the whole world
Question No: 6 ( Marks: 1 ) - Please choose one
The
last paragraph should be--------------- for an effective business message.
► concise,
correct
► long, concrete
► long, verbose
► concise, long
Question No: 7 ( Marks: 1 ) - Please choose one
To
communicate easily and effectively with your readers, how many number of principles of
communication are applied:
►
Nine
► Seven
► Eleven
► Six
Question No: 8 ( Marks: 1 ) - Please choose one
In-----------
characteristics such as body shape, body odors and skin color are included.
►
Mental
►
Physical
► Spiritual
► verbal
Question No: 9 ( Marks: 1 ) - Please choose one
Selecting
some details and omitting others is a process called:
►
Abstracting
► Extracting
► Attracting
► Fascinating
Question No: 10 ( Marks: 1 ) - Please choose one
A
letter that completes a valid contract between a buyer and a seller is called:
►
An order letter
►
An acknowledgement letter
►
An inquiry letter
►
A sales letter
Question No: 11 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is
persuasive plan to----------- plan.
► good news
►
bad
news
► pleasant news
► moderate news
Question No: 12 ( Marks: 1 ) - Please choose one
------------------- is often effective for getting a
motivational message out to a large number of people.
► Groupware
► Videotape
►
Software
► Teleconferencing
Question No: 13 ( Marks: 1 ) - Please choose one
Communication
is the process by which individuals share:
► Coordinate
activities,and make decisions
►
Body movements
►
Techniques
► Skills
Question No: 14 (
Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Administrative
Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society
Question No: 15 ( Marks: 1 ) - Please choose one
Sometimes
an extra message is added at the end of a letter and is known as:
► Postscript
► Attention line
► Subject line
► Copy notation
Question No: 16 ( Marks: 1 ) - Please choose one
-------------------is included to remind the reader to check
for additional pages of information.
► Copy of notation
► Enclosure
► Subject line
► Attention line
Question No: 17 ( Marks: 2 )
Write
a note on different punctuation styles.
ANSWER: There are three types
of punctuation styles
1.
Closed
punctuation: In this style the
heading, date, inside address, salutations and complimentary close are
punctuated.
2.
Open
punctuation: In this style of punctuation
no punctuations are used even after salutation and complimentary close.
3.
Standard
Punctuation: Punctuation is used only
after salutation and complimentary close.
Question No: 18 ( Marks: 2 )
Rephrase the following letter body:
“Will you ship us some time, anytime
during the month of October would be fine, or even November if you are rushed
(November would suit us just as well, in fact a little bit better) 300 of the
regular Dell Computers.
Thank
you in advance for sending these along in parcel post, and not in express, as
express is too expensive.”
ANSWER: "Please ship parcel post, 300 Dell computers before the
end of November."
Question No: 19 ( Marks: 3 )
Point out some
barriers in communication which arise due to attitude and value differences of
sender and receiver.
Question No: 20 ( Marks: 5 )
Write short notes on the following:
1-
Importance of communication in your career 2- Developing the
right attitude
ANSWER: Importance of
communication in career: The ability to communicate effectively is very important for
a business management student. Since
this field requires more of mental work so it is important to communicate the
ideas and skills effectively to others to reach the desired individual and
organizational goals. It is important while working in groups. In order to
perform the job effectively it is very important to communicate with the
coworkers and the seniors this will help in accomplishing the job.
Developing the right
attitude: Attitude is a persistent tendency to feel and behave in a
particular way toward some object. Attitude describes people and their
behavior. Receiver's attitude towards a message determines whether it will be
accepted or rejected. People react favorably when they receive agreeable
message. Receiver's view of information affects the response. People react
according to their attitudes towards a situation rather than to the facts. So
developing the right attitude is very important. Since people develop their
attitudes from experience too so to develop right attitudes there must be great
association between individuals .
Question No: 21 ( Marks: 10 )
What is meant by Globalization? The implications of
globalization on organizational behavior is profound and direct. Comment on
this statement.
Answer:
Globalization
and its implications on Organizational Behavior: Globalization is a term that is used
to describe the changing world order in which various aspects of a nation that
include the economic, social, political, cultural and environmental factors are
viewed as being part of a global community and not restricted in their scope.
But according to an organization Globalization means that for a company
to survive it must establish markets not only in its own country but also in
many other countries of the world.
Implications of globalization: There are various implications of globalization
on organizational behavior like
- New organizational structures
- Different forms of communications
- Need more sensitivity to cultural differences
- More competition
Now a days
globalization is very much important for survival. Organizations expand
globally to gain access to resources as inputs and to sell there products as
outputs. Companies seek the expertise found in other countries. Competition is of greater extent in
global environment. Companies compete with foreign competitors. The world is
viewed as a single market. There exist a diverse workforce and the challenge of
managing it increases as organizations expand their operations internationally.
People from different countries have difficulties in non verbal communication
due to differences in their cultures.
So globalization is no doubt an
important need now but due to this organizations have to face many challenges.
MIDTERM EXAMINATION ENG301- Business
Communication (Session - 1)
Time: 60
min Marks: 38
Question No: 1 ( Marks: 1 ) - Please choose one
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
Question No: 2 ( Marks: 1 ) - Please choose one
In order to understand verbal and nonverbal communication which of the following things should we do?
► Studying your own culture
► Learn about other cultures
► All of the above
Question No: 3 ( Marks: 1 ) - Please choose one
Which
one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above
Question No: 4 ( Marks: 1 ) - Please choose one
It is that part of language associated with
but not involving the word system. It consists of the voice qualities and
vocalizations that affect how something is said rather than what is said.
Select one which is true from the followings.
► Paralanguage
► Proximity
► Artifacts
Question No: 5 ( Marks: 1 ) - Please choose one
Which one is not the
component of communication process from the followings?
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological
Question No: 6 ( Marks: 1 ) - Please choose one
Message
Communicator
Audience As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory► Electronic theory
Question No: 7 ( Marks: 1 ) - Please choose one
A formal style is characterized by more------------ sentences.
► simple
► complex
► easy
► short
Question No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral and written communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication
Question No: 9 ( Marks: 1 ) - Please choose one
In
which communication expressions are not encoded in words?
► Verbal
► Written
► Verbal and written
Question No: 10 ( Marks: 1 ) - Please choose one
An effective way of maintaining communication with employees is to monitor:
► Feedback
► Behaviour
► Environment of the company
► Situation
Question No: 11 ( Marks: 1 ) - Please choose one
---------------- type of flow takes place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question No: 12 ( Marks: 1 ) - Please choose one
In refusal letter, at which place do we give
explanation of the refusal?
► Middle
► End
► Between beginning and middle
Question No: 13 ( Marks: 1 ) - Please choose one
-----------allows several people to use
software at the same time to create documents, keep track of projects.
► Software
► Groupware
► Network
Question No: 14 ( Marks: 1 ) - Please choose one
A person should follow which one of the
the following characteristics while writing an email?
► Concise, clear and polite
► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate
Question No: 15 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 16 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper with the name and address of a person or organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question No: 17 ( Marks: 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
Question No: 18 ( Marks: 2 )
Redraft the message for clarity
The identification and classification of the various histological types of lymphomas are vital steps toward the introduction of new therapies and the reduction of mortality.
Question No: 19 ( Marks: 3 )
What is buffer?
Question No: 20 ( Marks: 5 )
Individual cultural variables are very important to understand intercultural communication, discuss with three individual cultural variables.
Question No: 21 ( Marks: 10 )
Explain the term culture and point out the main aspects of intercultural model.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication (Session - 2)
Which one of the followings is not aspect of the AIDA plan?
► Attention
► Interest
► Desire and action
► Skill
Question No: 2 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It uses
full–block form and open punctuation. No salutation or complimentary close is
used. Reader’s name, is used in the first and last sentences. Subject and
writer’s name are typed in capitals.
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 3 ( Marks: 1 ) - Please choose one
It does not mean that the use of
old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and
‘please’. Rather, it grows out of respect and concern for others. It is a
quality that enables a request to be refused without killing all hope of future
business.
Match
this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the followings is not the
purpose of communication?
► To impart information, ideas, attitudes, beliefs or feelings.
► To establish, acknowledge or maintain
links or relations with other people.
► To make the people
fool and sell your products.
Question No: 5 ( Marks: 1 ) - Please choose one
Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------.
► two countries
► six countries
► many countries
► the whole world
Question No: 6 ( Marks: 1 ) - Please choose one
The last paragraph should be--------------- for an effective business message.
► concise, correct
► long, concrete
► long, verbose
► concise, long
Question No: 7 ( Marks: 1 ) - Please choose one
To communicate easily and effectively with
your readers, how many number of principles of communication
are applied:
► Nine
► Seven
► Eleven
► Six
Question No: 8 ( Marks: 1 ) - Please choose one
In----------- characteristics such as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
Question No: 9 ( Marks: 1 ) - Please choose one
Selecting some details and omitting others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
Question No: 10 ( Marks: 1 ) - Please choose one
A letter that completes a valid contract between a buyer and a seller is called:
► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question No: 11 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.
► good news
► bad news
► pleasant news
► moderate news
Question No: 12 ( Marks: 1 ) - Please choose one
------------------- is often effective for
getting a motivational message out to a large number of
people.
► Groupware
► Videotape
► Software
► Teleconferencing
Question No: 13 ( Marks: 1 ) - Please choose one
Communication is the process by which individuals share:
► Coordinate activities, and make decisions
► Body movements
► Techniques
► Skills
Question No: 14 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society
Question No: 15 ( Marks: 1 ) - Please choose one
Sometimes an extra message is added at the end of a letter and is known as:
► Postscript
► Attention line
► Subject line
► Copy notation
Question No: 16 ( Marks: 1 ) - Please choose one
-------------------is included to remind the reader to check for additional pages of information.
► Copy of notation
► Enclosure
► Subject line
► Attention line
Question No: 17 ( Marks: 2 )
Write a note on different punctuation styles.
ANSWER: There are three types of punctuation styles
1.
Closed
punctuation:
In this style the heading, date, inside address, salutations and complimentary
close are punctuated.
2.
Open
punctuation:
In this style of punctuation no punctuations are used even after salutation and
complimentary close.
3.
Standard
Punctuation:
Punctuation is used only after salutation and complimentary close.
Question No: 18 ( Marks: 2 )
Rephrase the following letter body:
“Will you ship us some time, anytime during the month of October would be fine, or even November if you are rushed (November would suit us just as well, in fact a little bit better) 300 of the regular Dell Computers.
Thank you in advance for sending these along in parcel post, and not in express, as express is too expensive.”
ANSWER: "Please ship parcel post, 300 Dell computers before the end of November."
Question No: 19 (Marks: 3)
Point out some barriers in communication which arise due to attitude and value differences of sender and receiver.
Question No: 20 (Marks: 5)
Write short notes on the following:
1-
Importance
of communication in your career 2- Developing the right attitude
ANSWER: Importance
of communication in career: The ability to communicate effectively is very
important for a business management student. Since this field requires
more of mental work so it is important to communicate the ideas and skills effectively
to others to reach the desired individual and organizational goals. It is
important while working in groups. In order to perform the job effectively it
is very important to communicate with the coworkers and the seniors this will
help in accomplishing the job. Developing the right attitude: Attitude is a persistent tendency to feel and behave in a particular way toward some object. Attitude describes people and their behavior. Receiver's attitude towards a message determines whether it will be accepted or rejected. People react favorably when they receive agreeable message. Receiver's view of information affects the response. People react according to their attitudes towards a situation rather than to the facts. So developing the right attitude is very important. Since people develop their attitudes from experience too so to develop right attitudes there must be great association between individuals .
Question No: 21 ( Marks: 10 )
What is meant by Globalization? The implications of globalization on organizational behavior are profound and direct. Comment on this statement.
Answer: Globalization and its implications on Organizational Behavior: Globalization is a term that is used to describe the changing world order in which various aspects of a nation that include the economic, social, political, cultural and environmental factors are viewed as being part of a global community and not restricted in their scope. But according to an organization Globalization means that for a company to survive it must establish markets not only in its own country but also in many other countries of the world.
Implications of globalization: There are various implications of globalization on organizational behavior like
- New
organizational structures
- Different forms
of communications
- Need more
sensitivity to cultural differences
- More competition
Now-a-days
globalization is very much important for survival. Organizations expand
globally to gain access to resources as inputs and to sell there products as
outputs. Companies seek the expertise found in other countries. Competition
is of greater extent in global environment. Companies compete with foreign
competitors. The world is viewed as a single market. There exist a diverse
workforce and the challenge of managing it increases as organizations expand
their operations internationally. People from different countries have
difficulties in non verbal communication due to differences in their cultures.
MIDTERM
EXAMINATION
Fall
2009
ENG301-
Business Communication (Session - 3)
Time: 60 min Marks: 38
Question No: 1 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no punctuation in:
► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
BR>
What is the top most quality of a business executive?
► Effective communicator
► Good personality
► Hardworking
► Skill to mangae the things
Question No: 3 ( Marks: 1 ) - Please choose one
What is CD-Rom database?
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
Question No: 4 ( Marks: 1 ) - Please choose one
An exchange of information within an organization is called:
► Internal communication
► External communication
► Horizontal communication
► Vertical communication
Question No: 5 ( Marks: 1 ) - Please choose one
What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
Question No: 6 ( Marks: 1 ) - Please choose one
Selecting some details and omitting others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
Question No: 7 ( Marks: 1 ) - Please choose one
A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 8 ( Marks: 1 ) - Please choose one
In----------- characteristics such as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
Question No: 9 ( Marks: 1 ) - Please choose one
Artifact objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question No: 10 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Culture, status
► Medium
► Channel
Question No: 11 ( Marks: 1 ) - Please choose one
For writing an effective business message, there are---------- planning steps.
► seven
► five
► two
► three
Question No: 12 ( Marks: 1 ) - Please choose one
If you have bad news,how can you begin your message?
► With buttering.
► With flattery.
► With buffer
► With confidence
Question No: 13 ( Marks: 1 ) - Please choose one
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above
Question No: 14 ( Marks: 1 ) - Please choose one
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above
Question No: 15 ( Marks: 1 ) - Please choose one
Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium
Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following parts are related to business letters?
► Heading
► Date
► Inside address, salutation
► All of the above
Question No: 17 ( Marks: 2 )
What is the difference between credibility and congeniality?
Question No: 18 ( Marks: 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
Question No: 19 ( Marks: 3 )
In order to understand intercultural communication which factors are important?
Question No: 20 ( Marks: 5 )
What is the organizational plan for
order letters? Discuss each point briefly.
Question No: 21 ( Marks: 10 )
Write an order letter to ABC Company
for the purchase of weather vanes?
FINALTERM EXAMINATION
Spring 2010
ENG301- Business
Communication (Session - 2)
Ref No:
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Marks: 55
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Question No: 1 ( Marks: 1 ) - Please choose one
----------------records messages on a computer
disk for retrieval by the receiver.
►
E-mail
►
Teleconferencing
► Voice mail
► Fax
Question No: 2 ( Marks: 1 ) - Please choose one
In buffer paragraph, the point of view of the customer should
be:
► Supported
► Opposed
► Neglected
► Rejected
Question No: 3 ( Marks: 1 ) - Please choose one
Unsolicited
letters are written on ADIA plan which is
--------- step approach.
► five
► two
► four
► one
Question No: 4 ( Marks: 1 ) - Please choose one
Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone
within your own company.
► Communicate to other company.
► Communicate to the general public
Question No: 5 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Question No: 6 ( Marks: 1 ) - Please choose one
A receiver’s attitude towards a message can determine whether
it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 7 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a
formal report.
► memo report
► analytical memo report
► informational
memorandum report
► feasibility report
Question No: 8 ( Marks: 1 ) - Please choose one
There are ------------------types of Memo Reports.
► Three
► Two
► Four
► Five
Question No: 9 ( Marks: 1 ) - Please choose one
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you
go through many stages. First stage is:
► Preparing the
Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 11 ( Marks: 1 ) - Please choose one
How many types of pre-employment tests are administered by
companies?
► Three
► Four
► Two
► Five
Question No: 12 ( Marks: 1 ) - Please choose one
A thesis ----------------is a sentence that clearly and
concisely indicates the subject of your paper
and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote
Question No: 13 ( Marks: 1 ) - Please choose one
APA stands for:
► American psychological association
► Australian
physician authority
► A psychological analysis
► A philosophical
approach
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the followings is the most important for a
successful message?
► Feedback
► Sender
► Message
►
Medium
Question No: 15 ( Marks: 1 ) - Please choose one
They are believable. They have faith in the substance of
their message. You trust their information and their intentions.
Match the above statement with one of
the followings:
► Perception
► Credibility
► Control
► Congeniality
Question No: 16 ( Marks: 1 ) - Please choose one
Clear writing is easy to understand, which two words are
required for this purpose?
► Short, easy
► Simple,short
► Short, complex
► Long, complex
Question No: 17 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader
should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 18 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to
adopt?
► We
Personal
pronoun
► You
► He\She
► All third persons
Question No: 19 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 20 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific
abilities of a candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question No: 21 ( Marks: 2 )
What is bibliography?
It is the list of the other books from
where references are adopted, and material or other work is done. It may be at
the end of the page or at the end of the book.
Question No: 22 ( Marks: 2 )
What is pre-employment test?
There are three
types of job employment tests Psychological test, drug test and job skill test.
These tests are used commonly for assessing the ability of the candidate for
job competency his skills, ability and attitude towards work.
Question No: 23 ( Marks: 2 )
Write a note on "abstract" in a thesis paper.
An abstract is
the explanation that why this paper is important. It is a summary of main
ideas. It also contains implications of the research. The last sentence
explains the main theme of the work. A good abstract is concise, readable, and
quantitative. The length should be one to two paragraphs or approximately
400 words.
Question No: 24 ( Marks: 3 )
How do we write long quotations in a thesis paper?
Start the quotation in a new line and almost five spaces should be left
from the margin. It should be in free style. Write the quotation in the new
line. Keep maintain double spacing throughout the document.
Question No: 25 ( Marks: 3 )
Write a short note on the supplementary parts of a formal
report.
There are three supplementary Parts.
Appendixes: The
data in this report is relevant to the report but it is not included in the
report because it may be too lengthy or not directly related to the report. It
may include maps, long quotations and difficult formulas.
Bibliography: It is the list
of the other books from where references are adopted, and material or other
work is done. It may be at the end of the page or at the end of the book
Index: it is a
list of names, places and subjects in alphabetical order mentioned in the
report.
Question No: 26 ( Marks: 3 )
Write a note on the question and answer stage during the
interview process.
It is the most important part of the
interview. In this part interviewer asks questions about your qualification,
personal information and main points written in the resume and try to
understand about you.
Question No: 27 ( Marks: 5 )
How far do you agree
that cultural differences provide hindrance to a company in this atmosphere of
globalization?
Question No: 28 ( Marks: 5 )
Write a note on five types of work place power.- Legitimate power is based
on the position, role, authority and control over resources of a person in
an organization.
- Reward power: it is exerted
by someone who has control over resources of the organization and
influence of the person to the behaviours
- Expertise power includes
the ability, skills and strength over other employees of the organization.
- Consultation power is
exerted by the person who accepts advice from others, seeks information.
- Coercive power: is used by
persons who use force or authority, emotional or physical.
Question No: 29 ( Marks: 5 )
Which elements influence the length and format of a report?
Preprinted forms should be short
normally five or fewer pages and contains routine information. This format may
be used on request by the person authorizing the report.
In Letter writing less than five pages
should be considered enough especially when communicating outsiders. It may
include the normal parts of the letter and also may include the foot notes, tables and headings.
A memo may not more than ten pages. It
has headings on the top To, From, Date, and Subject.
Question No: 30 ( Marks: 5 )
How can visual aids be helpful in an oral presentation?
Visual aids make presentation more
effective. It can also help the audience to follow the presentation and make it
easy to understand. There are two common types of visual aid that is overhead
transparencies and computer slide shows.
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